FMB&T CASE STUDY ANSWER
That way Ayishia will feel more confident in her actions and employees will be more open to her help. Span of Management on the other hand describes the number of employees reporting to a specific supervisor. Marshall should give Ayishia the authority and responsibility on how she will use her IT people in order to maximize their full potential. Groupings can also be in terms of location or customer group. Losing authority on some IT personnel may result to non-uniformity of processes or different strategic activities especially those relating to customers not to mention the bank is a service technology. Chain of command to determine line of authority that connects all employees in the organization.
So Ayishia is a new executive and her department seems to be not only neglected but also under a lot of fire for performing under expectations. How to cite this page Choose cite format: Chain of Command — IT Department is a staff department because it provides specialized skills that support the line departments. One group may specialize on basic IT problems such as network connections, troubleshooting, email setup, etc. Marshall should set an approval matrix that shows the approving party for a range of amount of any CAPEX purchases needed by each team. For this group, the work performed by subordinates is stable and routing thus the structure is flat which has a wide span and horizontally dispersed.
There might answe no clear and well defined job responsibilities and authority given to her when she joined the fmbb&t because this has to come from a position higher than her. Maybe the IT department is just having a rough patch with the problems recently, which could possibly be fixed with minor adjustments.
However, the individual IT departments would need to be checked upon by corporate routinely and corporate should still have some controls over each department.
The president of a large regional branch was campaigning to decentralize IT to be under each branch authority instead of coursing everything through corporate IT. By continuing to use this website, you agree to their use.
The IT staff tsudy also like to identify opportunities for IT developments that can contribute to business strategies but found itself limited to applications work only to which they feel underused.
Srudy a Reply Cancel reply Enter your comment here The bank is also a service technology that has direct contact with customers in providing its products or services. This team is similar to a task force except that it works with continuing rather than temporary problems and might exist for several years.
Marshall should ensure that the department heads should cooperate to the assigned project managers in the IT Department.
Marshall Pinkard needs to handle this delicate situation carefully, since he has limited information. The objective should be how closely fjb&t supervisor can monitor its subordinates.
Project managers are located outside of the departments and have responsibility for coordinating several departments to achieve desired project outcomes. Factors Vertical Structure Horizontal Structure 1. Notify me studh new comments via email.
Task force members represent their departments and share information that enables coordination.
FMB&T Case Study Essay
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That way, corporate still has some control, but each IT department could meet their individual needs faster as well. That way Ayishia will feel more confident in her actions and employees will be more open to her help. Span of Management — IT Department may be grouped into two sections with different span of control.
I would also take into account what troubles the IT department comes into when helping other members of the bank, and whether or not those troubles are due to the information system currently in place. The IT department is going mad from expectations to give quick solution yet some requesting departments of the bank is not willing to coordinate due to time involved. Daft, Management 10 th Edition Cengage Learning Organizing is naswer as utilizing the resources of the organization to achieve strategic goals.
People at lower levels have more responsibility and authority for solving problems, enabling the organization to be more fluid and adaptable to changes. Importance of consumer centric approach marketing Role of a partner in a partnership firm. There is also a question as to who should coordinate requests from all the business unit involved from which Ayishia tried to facilitate but only resulted to nothing. The IT Department advises and recommends line departments based on their technical expertise.
She had expressed that employees from several departments had come to her with problems stydy could not understand because they were poorly described.
CASE STUDY FMB&T by Amirul Farhan on Prezi
Fill in your details below or click an icon to log in: Thus, IT Department has staff authority which is present in both vertical and horizontal structure. Ayishia is frustrated after few months in the job and is asking for a clear statement of responsibilities and authority from Marshall. So Ayishia is a new executive and her department seems to be not only neglected but also under a lot of fire for performing under expectations.
Stydy organization is highly specialized and characterized by rules, procedures, and a clear hierarchy of authority. Information Technology is being used by successful and leading-edge banks to operate efficiently and respond to customers effectively.
Chain of Command — IT Department is a staff department because it provides specialized skills that support the line departments.